CLEANSTAY SERVICES
INDEPENDENT CLEANER AGREEMENT
Last Updated: 05.10.2026
1. ROLE OF CLEANSTAY SERVICES
Cleanstay Services operates as a technology platform that connects independent cleaning professionals (“Cleaner”) with clients (“Hosts”).
Cleanstay Services does not provide cleaning services and is not a party to any agreement between the Cleaner and the Host.
2. INDEPENDENT CONTRACTOR STATUS
The Cleaner is an independent contractor and not an employee, agent, or representative of Cleanstay Services.
The Cleaner retains full control over:
– How services are performed
– Tools, materials, and equipment used
– Work methods and processes
Nothing in this Agreement creates an employment, partnership, or joint venture relationship.
3. ACCEPTANCE OF JOBS
The Cleaner:
– May accept or decline any job request
– Sets their own pricing
– Determines availability
Cleanstay Services does not guarantee job volume or frequency.
4. SERVICE RESPONSIBILITY
The Cleaner is solely responsible for:
– Completing services as agreed with the Host
– Delivering services professionally and safely
– Ensuring quality of work
Cleanstay Services is not responsible for the outcome of any service.
5. RIGHT TO CURE
If a Host reports dissatisfaction:
– The Cleaner agrees to make reasonable efforts to resolve the issue
– This may include returning to re-perform the service within 24–48 hours
Failure to address valid complaints may impact future opportunities on the platform.
6. PAYMENT TERMS
The Cleaner agrees that:
– Payments are based on agreed pricing for each job
– Cleanstay Services may facilitate payment processing
– Payment may be delayed or adjusted in case of verified disputes
Cleanstay Services does not guarantee payment in cases of service failure or unresolved disputes.
7. INSURANCE & LIABILITY
The Cleaner is solely responsible for maintaining:
– General liability insurance
– Any required licenses or permits
The Cleaner assumes full responsibility for:
– Property damage
– Personal injury
– Losses arising from services performed
Cleanstay Services is not liable for any such claims.
8. SAFETY & CONDUCT
The Cleaner agrees to:
– Act professionally and respectfully
– Follow all applicable laws and regulations
– Ensure safe working practices
Any misconduct, illegal activity, or unsafe behavior may result in removal from the platform.
9. NON-CIRCUMVENTION
The Cleaner agrees not to:
– Accept direct payments outside the platform for clients introduced through Cleanstay Services
– Bypass the platform to avoid fees
Violation may result in account suspension or termination.
10. PLATFORM DISCRETION
Cleanstay Services reserves the right to:
– Limit or suspend access to the platform
– Stop matching the Cleaner with new clients
– Remove the Cleaner from the platform
This may occur due to:
– Poor performance
– Repeated complaints
– Policy violations
11. NO GUARANTEE OF WORK
Cleanstay Services does not guarantee:
– Any minimum number of jobs
– Ongoing work opportunities
– Earnings of any kind
12. INDEMNIFICATION
The Cleaner agrees to indemnify and hold harmless Cleanstay Services from any claims, damages, or legal actions arising from:
– Services performed
– Violations of this Agreement
– Third-party claims
13. AGREEMENT ACCEPTANCE
By using the Cleanstay Services platform, the Cleaner agrees to this Independent Contractor Agreement.
CLEANSTAY – PAYMENT & CANCELLATION POLICY (COPY-PASTE READY)
CLEANSTAY SERVICES
PAYMENT & CANCELLATION POLICY
Last Updated: 05.10.2026
1. PAYMENT PROCESS
All payments must be made through the Cleanstay Services platform.
Hosts agree to pay the full agreed price at the time of booking.
Cleanstay Services may securely hold or process payments on behalf of Cleaners but is not the service provider.
2. PRICING
All pricing is determined by the Cleaner.
Cleanstay Services does not control or guarantee pricing.
Hosts agree to the price before confirming the booking.
3. SERVICE COMPLETION
A service is considered complete when:
– The Cleaner finishes the agreed work, and
– The Host accepts the service
If the Host does not respond within the designated timeframe, the service may be automatically marked as complete.
4. COMPLAINT WINDOW
Hosts must report any issues within 24 hours of service completion.
Complaints must include reasonable supporting evidence (e.g., photos or clear description).
Failure to report within this timeframe may result in the booking being considered successfully completed.
5. RIGHT TO CURE
If a complaint is raised:
– The Cleaner will be given the opportunity to return and correct the issue within 24–48 hours
– This may include a re-clean or partial correction
Refunds or payment adjustments will only be considered after this opportunity is provided.
6. REFUNDS
Refunds are not guaranteed.
Refunds may be considered only in cases of:
– Verified failure to deliver agreed service
– Cleaner no-show without reasonable notice
– Significant service deficiency not corrected after re-clean attempt
All refund decisions are made at the discretion of Cleanstay Services based on available evidence.
7. CANCELLATIONS (HOST)
Hosts may cancel a booking:
– More than 24 hours before scheduled service → Full refund
– Within 24 hours → Cancellation fee may apply
– Same-day cancellation → May result in partial or no refund
8. CANCELLATIONS (CLEANER)
Cleaners are expected to honor confirmed bookings.
If a Cleaner cancels:
– Cleanstay Services may assist the Host in finding a replacement
– Repeated cancellations may result in reduced visibility or removal from the platform
9. NO-SHOW POLICY
If a Cleaner fails to show up:
– The Host may request a full refund
– Cleanstay Services may take action against the Cleaner
If a Host is unavailable at the time of service:
– The booking may be considered completed
– Refund eligibility may be reduced or denied
10. PAYMENT RELEASE
Payments may be:
– Released after service completion, OR
– Released after the complaint window (24 hours) passes without issue
Cleanstay Services reserves the right to delay payment in case of disputes.
11. PLATFORM ROLE
Cleanstay Services facilitates payments but does not guarantee service outcomes.
All service agreements exist between the Host and the Cleaner.
12. FRAUD & ABUSE
Any attempt to:
– Abuse the refund system
– Submit false claims
– Circumvent platform payments
may result in account suspension or permanent removal.
13. POLICY UPDATES
Cleanstay Services reserves the right to update this policy at any time.
Continued use of the platform constitutes acceptance of the updated policy.